Spectrum Health Lakeland impacted by Blackbaud data security incident

ST. JOSEPH – On July 16, Spectrum Health Lakeland was made aware of a global data security incident involving Blackbaud, Inc., which hosts data for the Spectrum Health Lakeland Foundation. The health system learned that Blackbaud had been the victim of a ransomware attack that was discovered and ended in May of this year. This security incident impacted Blackbaud’s clients across the U.S. and around the world including thousands of other non-profit organizations.

Criminals use ransomware to get companies to pay money to regain access to their electronic information. The cybercriminals were able to remove a copy of a subset of data that included some information from the Spectrum Health Lakeland Foundation. Importantly, no Spectrum Health technology, computer networks, or systems were impacted by this incident.

This data incident did not involve passwords, credit card or bank information. In fact, such financial-related data is not kept in the Spectrum Health Lakeland databases hosted by Blackbaud, officials said. The health system conducted its own independent investigation and learned the data accessed by the cybercriminals included some protected health information of Spectrum Health Lakeland patients.

The patient information was limited and may have included name, address, date of birth, email, medical record number, history of donating to the Spectrum Health Lakeland Foundation (if applicable), and other publicly available information. Although it was not widespread, there were a few cases in which social security numbers were impacted. Spectrum Health Lakeland will be contacting patients by mail if their information was included in the Blackbaud incident.

“We know this incident is disappointing to our friends and neighbors as they place their trust in us and we work diligently every day to keep that trust,” said Loren B. Hamel, MD, president, Spectrum Health Lakeland. “Given the nature of cyberattacks today, we continuously work with all our vendors to help ensure that when they are performing services for Spectrum Health Lakeland, they are also keeping patients’ information safe and secure.”

To protect individuals’ data and avoid potential identity theft, Blackbaud paid the cybercriminals ransomware demand. According to Blackbaud, they were assured the data file was destroyed. Blackbaud has been working with third-party experts to monitor the web to verify the data accessed by the cybercriminals was destroyed and has not been misused. An incident summary is posted on the Blackbaud website.

In a statement on its website, Blackbaud said in part, “We apologize that this happened and will continue to do our very best to supply help and support as we and our customers jointly navigate this cybercrime incident.”

Spectrum Health Lakeland encourages patients with questions to call 888.952.9101 or email privacy@spectrumhealth.org.

Edwardsburg

Ontwa Township passes 2.25 percent millage increase

Berrien County

Local talent development leader honored by Michigan Works! Association

Cassopolis

Cassopolis awards preliminary marijuana licenses

News

Niles police chief looks forward to continuing work with city, two departments

Cass County

North Pointe Center class partners with church for cemetery cleanup project

Berrien County

COVID-19 UPDATE: Michigan sees 113,863 cases, 6,623 deaths

Cassopolis

Cass County to partake in annual Crop Hunger Walk

Brandywine Education

Performing Arts Workshops launches memorial fundraising campaign

News

Court of Appeals rules secretary Benson acted lawfully in mailing absentee voter ballot applications to registered voters

Dowagiac

SMC welcomes new dean of business, advanced technology

Dowagiac

Dowagiac Elks to host annual Guys & Dolls Golf Outing

Cass County

Michigan Works! closes central office, opens three new locations

Berrien County

MSP traffic stop data reveals need for deeper study

Berrien County

Ballard staff member tests positive for COVID-19

Cass County

Two arrested on meth charges in Pokagon Township

Berrien County

Lakeland Heart and Vascular earns testing reaccreditation by IAC

News

Court of Appeals: Absentee ballot mailers were lawfully distributed

Cassopolis

Our Father’s Family Keeper Ministries helps families in need during pandemic

Berrien County

COVID-19 UPDATE: Michigan sees 113,863 cases, 6,623 deaths

Berrien County

PACE of Southwest Michigan celebrates National PACE Month, anniversary

News

City of Niles to begin hydrant flushing on Sept. 21

Giving

Niles Salvation Army hosting virtual fundraiser

Business

New furniture chain ready to serve Michiana

News

Niles City Council votes to combine police, fire chief positions