Cass County Courts receive high public marks

CASSOPOLIS — A county entity is continuing to earn public favor, according to a recent survey.

For the sixth year in a row, the Cass County Courts received high marks from the public regarding their experiences with the courts. Using a survey that was administered in courts statewide, Cass County Courts asked users questions about whether the Cass County Courts were accessible, timely and fair, and if users were treated with courtesy and respect by judges and court staff.

“Our courts serve the public, so the public’s views are critically important in helping us make decisions on how to improve Court operations,” said Chief Judge Susan L. Dobrich. “I am very proud of the hard work put in by our Cass County Courts team, and we remain committed to being even more efficient, focusing on continual improved service to the public.”

Highlights from all of the surveys given in Circuit, Family/Probate and District Courts include:

• 96 percent of court users said they were treated with courtesy and respect by court staff; • 94 percent of court users said they were treated with courtesy and respect by judges/magistrates/referees; and,

• 91 percent of courts users were able to get their business done in a reasonable amount of time.

“We use the data from this survey to make management decisions that help better serve the public,” said Court Administrator Carol Montavon Bealor. “Our goal is for every person who comes through the doors of the Law & Courts Building to be satisfied and treated fairly.”

Developed with input from judges and court administrators statewide and tabulated by the State Court Administrative Office to ensure accuracy, the survey enables courts to identify strengths, provide positive feedback to employees, and target areas for improvement. The survey was completed by a range of court users, including parties to cases, attorneys, jurors and others.

The public satisfaction survey is part of a statewide initiative of the Michigan Supreme Court and the State Court Administrative Office to measure and report on court performance. From 2013 through 2018, over 120,000 surveys were completed in Courts throughout Michigan. For more information, visit courts.mi.gov.

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