Two area hospitals awarded for high performance in revenue cycle

Published 10:49 am Monday, May 23, 2016

ST. JOSEPH, Mich. — Lakeland Medical Center, St. Joseph and Lakeland Hospital, Niles were recently named recipients of the 2016 MAP Award for High Performance in Revenue Cycle, sponsored by the Healthcare Financial Management Association (HFMA). Created by and for healthcare leaders, HFMA’s MAP initiative sets the standard developing a patient-centered approach to revenue cycle, also known as the entire life of a patient account from creation to payment.

As a national award winner, Lakeland has met industry-standard revenue cycle benchmarks and implemented the best practices embodied in HFMA’s Healthcare Dollars & Sense initiatives that center on price transparency, patient financial communications, and medical account resolution.

“As part of a clinically integrated network, all the work we do centers on providing better health, better health care, and lower costs to those we serve,” said Tim Calhoun, Chief Financial Officer, Lakeland Health. “It is a great honor to be recognized as one of only 13 healthcare organizations in the nation for our commitment to improve the way we communicate with patients about healthcare prices.”

“In light of the significant changes taking place in health care, achieving revenue cycle excellence has never been more important than it is today,” said HFMA President and CEO Joseph J. Fifer, FHFMA, CPA. “I congratulate Lakeland Health on their outstanding performance, including their commitment to the patient-centered best practices of Healthcare Dollars & Sense.”

For more information about the MAP initiative, visit